I ♥️ to simplify complex systems

to help Humans win.

My name is Manish

I’m a Senior Product Design leader with over 14 years of experience in digital product thinking and product making with a simple “Humans First” approach.

I specialize in co-creating meaningful enterprise software experiences through extensive cross functional collaborations.

I lead Enterprise Commerce product teams at Microsoft where I help build cloud platform AI products that reach billions globally.

Curated Work Samples*

Microsoft Azure AI Copilot

Microsoft customers want to understand their billing and invoices for Azure consumption. For this they use the Cost Management & Billing feature on the Azure admin portal. Microsoft introduced its Copilot on Azure to help its customers easily understand and optimize their charges and credits.
Read how I helped define GenAI Copilot UX ↗︎
Microsoft EA VL Invoices

Microsoft VL customers receive anywhere between 5 to 50 invoices depending on their license organization and scale. These humans are further challenged by complex billing documents and it is extremely hard to figure out even simple cost of consumption or reconcile difference of charges. A change was imminent.
See how I took Invoces beyond basics ↗︎
Microsoft MINT

MINT is a highly rated internal tool that provides all MS Sellers near real-time access to information in a clear and concise way. They can double-click into th e top hierarchy info to view second-level or third-level to view and download the details for further verification to continue offline with their own custom calculations.
Understand why MS Sellers ❤️ MINT ↗︎

View Portfolio Page

*My current work comes under Microsoft IP so project details cannot be shared in open channels. Please connect with me and I will share what I can, on case basis in a way that respects Microsoft IP.

Case studies

What is the secret to my success?

I rely on solid data and hard research & insights to understand real world human perspectives to ground my design decisions.

About me

My Expertise

Research

Research strategy
Vision-led products
Product strategy
User research plan & conduct
Usability testing
UX metrics & UX goals
Competitive analysis
Heuristic analysis
Actionable insights

Figma
FigJam
Miro
Telemetry / Data analytics
Whiteboards
Sketches

Design

Design Sprints
Focus on UCD
Inclusive design
Wireframes & prototypes
Interaction design
Generative AI
Design systems
Design maturity
Design leadership

Leadership

Problem-solver
Creating clarity
Super collaborator
Design management
Inclusive leadership
Team mentorship
VUCA adaptability
Servant leadership
Drive innovation

Tools & Approach

Figma
Adobe CC
Principle
Framer
Spline
Sketches

Cross-function team collaborations
Think at X-scale & complexity
Inspire user advocacy
Strong ethics & inclusive design
Learner, educator, mentor
Leave positie impact on the world

“I have thoroughly enjoyed working with you on the invoice initiative. You are a patient listener and take the time and effort necessary to dig deep and understand an idea / problem before moving forward with any design or solutioning. This has really helped avoid re-work and keep the pace on by building on top of what’s already ideated and designed. Your ability to look at an idea comprehensively is a skillset we all need to continuously work on to enhance our thinking styles. Through our conversations, I have learnt a lot about questioning the surface level problems and going deeper. You share your mental model of approaching a problem which PM and Design disciplines can learn from. ”

— Product PM & partner collaborator

“It was amazing to collaborate with you in moving the needle on user experience in the procurement space. In just over a year, we were able to create a revamped version of XX product version 2.0 with 20K MAU and having one of the highest NSAT ratings internally. Also the revamped supplier onboarding process got great feedback from suppliers who felt the new process is far more simpler and transparent. This was possible only because of the strong collaboration with you and your emphasis on the user experience. You also helped bring consistency to the disparate functionalities within procurement and the active voice you took on UX issues, helped bring urgency to these issued to get them fixed.”

— Principal Product PM & collaborator

What do people say about working with me

“Your approach to understanding the core problem and attention to details are always appreciated. I think you are able to leverage your breadth of experiences and knowledge from UX design as well as professional experience to share your story and also stand your ground in critical situations. You can bring in great frameworks that can be leveraged from an organizational and team perspective. I really appreciate our collaboration and you have been an excellent partner. Your excellent communication skills helped us sail through some of the very complicated scenarios and conceptual designs came live and went into production flawlessly. Thanks for all the good work and hope to partner with you again!”

— Senior Researcher & collaborator

More quotes

“It’s been a privilege to collaborate with you on the development of VLSC features. Your creativity and vision in converting intricate concepts into user-friendly interfaces are remarkable. Your innovative mindset and attention to detail play a significant role in crafting engaging and seamless user experiences. Your understanding of user requirements and behaviors is praiseworthy, and your skill in balancing functionality with aesthetics is truly admirable. You continually push the limits of design to improve user satisfaction. Looking forward to work more closely on the XX product NorthStar.”

“Your humility and approachability makes you a great mentor. I really admire the clarity you have in your thought process with which you try to approach any problem. I value your design guidance and your mature design thinking process. I want to call out your ability to deconstruct complex user needs. Your work on procurement has had a huge impact and I learned a lot from you. Your expertise and knowledge about design systems greatly impacted our design delivery time and effort.”

“Working with you on the XX product experience on MAC has been truly enriching. I deeply value your meticulous approach, diligent efforts in seeking clarity on the requirements, and always providing any required support. Your responsiveness is commendable, and your expertise in the UX field is evident. My experience collaborating with you has been very positive, and I look forward to continuing our collaboration on upcoming projects.”